Ilmaluga Srl recognises the right of withdrawal as required by the European directive 2011/10/83 on consumer protection legislation. The deadline for exercising this right is 14 days within which the customer is required to notify us by registered letter or via e-mail or through our contact form.
In the document in which you request to exercise the right of withdrawal you must indicate the details of a bank account, postal account to make the crediting of the amount due (IBAN number, Account holder). It is also possible to request a refund through PayPal.
In order to benefit of the withdrawal right it is necessary that:
- Customers express their willingness to exercise the right of withdrawal in the manner described above;
- The purchased goods are intact and returned in their original packaging (including cellophane and/or labels);
- The product is returned within the time and in the manner described above.
Ship costs relating to the product refund or replacement are charged to the customer.
Once the goods are back to our warehouse, they will be examined in order to evaluate any damage or tampering not resulting from transport.
After checking the integrity of the goods, Ilmaluga Srl. will make the credit of the amount paid according to the details provided by the customer.
Some products, called customized and or specifically ordered for the customer are not covered by the right of withdrawal (D.lgs 206/2005 art.55).